The Carpet Mills Fair Trading Promise was drawn up to reflect the trading principles followed by the management and staff at Carpet Mills to ensure your complete satisfaction with the goods we sell you, the price we charge you and the service we give you.
Consistent Quality - Our "Promise" guarantees you the best all round value for your money on a wide range of carpets and flooring chosen for their quality and value for money from reputable manufacturers producing carpets to highly consistent standards.
Value for Money - When you buy a carpet from Carpet Mills we make you this promise: If within 14 days of purchase, you find the same goods on general sale from another High street retailer at a lower price for the completed job (laid in your home, including underlay, grips etc.) then we will refund TWICE the difference between the two prices.
Choosing your Carpet or Flooring - Our showroom staff will endeavour to supply any information you require to help you choose the correct carpet or flooring for your needs. They will arrange for trained personnel to call FREE OF CHARGE and measure the areas to be carpeted so that the job is completed with the minimum of wastage. Our expert fitters will complete the laying of your new carpet or flooring with the minimum of fuss and leave you satisfied in the knowledge of a job well done.
Customer Service - The Management and staff at Carpet Mills Maidstone realise that the most effective form of publicity comes from satisfied customers but mistakes can happen from time to time, and, if they do, we want to be the first to know. So if you have a problem with any aspect of our service contact us immediately and we promise to do our best to put it right.