Care and Maintenance Guide
The best way to reduce soil accumulation and prolong the life of your carpet is to vacuum frequently, especially in those areas where high levels of traffic are common.
For all cut pile carpets we recommend an upright cleaner with an active beater bar to help loosen and lift soil from the pile. Loop pile carpets are best maintained using a suction cleaner to minimise snagging and damaging the loop pile.
Clean areas of frequent use
The most-used areas of the carpet - entrances, doorways, traffic lanes, around a favourite chair, etc., are going to collect dirt much faster that the remainder of the carpet.
Cleaning these areas when they just begin to look soiled stops the dirt from spreading to the rest of the house and can extend the time between professional cleanings.
General Cleaning tips
Accidents will happen and most can be resolved,
First and foremost, Don't Panic! If something gets spilled on to your carpet, prompt action is required to prevent staining.
A) Depending on the spill: Absorb the liquid spills by blotting (DO NOT RUB) with absorbent cloths or plain white paper towels, or scrape lightly to loosen a hard or crusty type stain, or scoop up soft substances with the dull edge of a spoon or vacuum any loose particles that can be readily removed.
B) Sponge warm water onto the spill, blot the spill firmly using a sponge or cloth. Repeat this procedure several times, rinsing the sponge or cloth frequently. Take care not to over wet the carpet and do not walk on the carpet until thoroughly dry.
C) If the stain is not removed by the use of warm water, locate the substance on the spot removal guide below and follow the directions carefully.
D) The final process on carpets after following wetting and blotting should be as follows:- Place 5-6 layers of kitchen roll on the affected area and place on top a heavy book such as a telephone directory. Allow to dry over 2-4 hours. The kitchen roll will absorb any stain in the base fibres.
NB: particularly difficult stains may be removed from 100% polypropylene carpets only, by using a mixture of 50% bleach and 50% tap water,
If you are unsure - Always consult a professional cleaning company
Spot removal for certain stains
Technique A: for greasy stains Use Methylated Spirits. (NB: Take Care! Methylated Spirits are flammable). Do not apply direct to the stained area. Using a piece of cotton wool apply to the edges of the stain and gradually work inwards. Blot with absorbent kitchen roll to remove excessive moisture. Do not worry if colours darken during this process. Repeat if required. Using a soap solution on cotton wool dampen the area and blot again with kitchen roll.
Technique B: for water based stains Soak up immediately using absorbent cloths or kitchen roll. If stain persists re-wet using a solution of tepid water and non-biological washing powder only on a small piece of sponge or cotton wool. Repeat as necessary.
Technique C: for dried-in stains Soap Solution (two litres of tepid water mixed with half a teaspoon of carpet shampoo or non-biological washing powder only) Re-wet the stained area using the soap solution applied on a piece of cotton wool. Blot using kitchen roll as above.
If you are unsure - Always consult a professional cleaning company.