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Terms and Conditions

🛍️ CARPET MILLS – STORE POLICY NOTICE
Please read carefully before placing an order.

📝 Orders & Cancellations

  • All orders form a legally binding contract, even if only a deposit is paid.
  • Cancellations are not normally accepted unless Carpet Mills is in breach of contract.
  • Each order is custom-made to your selected design, size, and colour – please double-check before ordering.
  • Orders are processed immediately upon entry into our system. Cutting usually begins on the same day unless otherwise agreed.
  • Once goods are cut to size, they cannot be refunded or changed.
  • If your product is found to have a manufacturer defect, we will arrange an inspection. If confirmed, it will be replaced at no extra cost.

 

🛠 Fitting Arrangements

  • Carpet Mills can arrange an independent floor fitter for carpets, laminate, wood, vinyl, and ancillaries purchased from our store.
  • The contract is between you and the fitter directly. Payment is made via bank transfer or cash to the independent fitter directly.
  • Fitters guarantee their work for 3 months – please report any issues promptly.
  • Please inspect your carpet thoroughly prior to the fitter leaving to ensure you are happy with the job before the fitter leaves, any issues can then be discussed with the fitter whilst on site.
  • Marks or stains should be reported within 24 hrs of fitting as anything after this timeline will be deemed as locally caused damage.
  • Fitters do not move furniture or disconnect appliances. Floors must be clear and old flooring removed unless otherwise arranged.
  • If a fitter is unable to gain access, you may be charged by the fitter for loss of earnings. Please reschedule at least 72 hours in advance.
  • Carpet Mills cannot provide exact fitting times only a day can be specified; fitters will contact you directly if requested.
  • Door adjustments may be required if new flooring is thicker – this is carpentry work. We can provide contact details for local carpenters.

🧼 Product Care & Manufacturer Guarantees

Above all, vacuuming your carpet with an upright vacuum, with a beater bar and rotating brushes, is the best option to keep your carpet looking refreshed and free of  household dirt and dust and for maintaining the pile.  We advise daily vacuuming for high traffic areas and at least three times a week for low traffic areas. The exception to the above would be for loop pile wool carpets, begin by vacuuming at least twice a week using a suction-only vacuum cleaner, which avoids beater bars or rotating brushes that can damage the loops.

Manmade Carpets (Polypropylene/Polyester)

  • Guaranteed against staining and wear.
  • Stain resistance comes from solution-dyed yarn.
  • We advise using specific carpet cleaners to clean your carpet – (Recommended by Carpet Mills.)
  • DIY carpet cleaning machines can cause damage and are not recommended.
  • Flattening is normal; our team can advise the best products to help disguise this.

Wool Carpets

  • May be vulnerable to moth damage – always check if moth-resistant
  • Not 100% moth-proof – if you've had issues before, we recommend manmade options.
  • Clean with specialist wool-safe products only (available at Carpet Mills).
  • Never use bleach or harsh cleaners on or near wool carpets.

Polyamide / Nylon Carpets

  • Require specialist cleaning only.
  • Harsh chemicals can cause irreversible damage.
  • Approved cleaning products are available at Carpet Mills.

Sheet Vinyl

  • For areas under 26m², vinyl is usually loose laid without sealant.
  • Sweep regularly, and use a non-abrasive, no-rinse floor cleaner.
  • Avoid vacuuming with suction tools that may lift the floor.
  • Do not flood with water, or use soap-based detergents, wax, or bleach.
  • Avoid dragging furniture – always lift or use sliders.
  • Rubber mats may cause yellowing.
  • Vinyl must be laid on an even surface like concrete, hardboard, or ply. Not suitable for wood, parquet, or laminate subfloors.

📲 Manufacturer Guidance

Carpet Mills will guide you to the specific manufacturer of your flooring upon purchase so you can download:

  • Care & Maintenance Guidelines
  • Warranty Details
    to help you keep your flooring looking its best.